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Technical Support Analyst – Bilingual English And Portuguese

Technical Support Analyst – Bilingual English and Portuguese

Our client, a well known company of USA is are looking for a Technical Support Analyst with a minimum of 4 years of experience in the role.

Experience: 4-7yrs

Location: Buenos Aires, Argentina

Job Description:

The Level-2 Technical Support Analyst will provide technical product support on specific CA software applications. Job scope includes trouble-shooting and solving issues of diverse scope related to operating systems, databases, networks, and various third-party applications. This position is with the Symphony Services technical support center in Buenos Aires, Argentina.

Key Responsibilities:

  • Utilize strong analytic and technical aptitude and ability to take full ownership and control of a problem or issue with minimum supervision.
  • Analyze logs and possibly establish and configure customer environments in a lab environment (including OS install and network configuration) and work with product development on escalations.
  • Provided Support by way of phone, e-mail and web-chat using Brazilian Portuguese language with escalations in English.
  • Utilize and contribute content to the product Support Knowledgebase in order to improve customer experience.
  • Improve Product quality by identifying and documenting predominant customer issues for the Support/Product teams.
  • Utilize CA and STC documented Support processes and policies to ensure timely and proper delivery of services

Required Skills/Experience:

  • System administrator experience with configuration/troubleshooting on Windows Server (2003/2008) and/or Linux/Unix (Aix/Solaris/HP/Red Hat)
  • RDBMS knowledge (MS-SQL/Oracle)
  • Knowledge in Virtualization Machines (VMWare or MS Hyper-V)
  • Experience in solving complex technical problems in a Technical Support role that involve multiple technology layers including operating system, networking, databases, scripts, etc.
  • Solid problem solving skills; Strong application debugging/troubleshooting aptitude
  • Excellent customer communication, time management and interpersonal skills
  • Written and Verbal fluency in Brazilian Portuguese language.

Optional Skills/Experience:

  • Experience or knowledge of CA ARC serve products
  • Experience with CA Technical Support processes and systems
  • Experience or Certification with Exchange Server

Required: Associates or Bachelor’s degree in Information Technology (MIS, CS, CEG, CIS) or related field

If you think you’re “the one” that we’re looking for, send us an email to, including your resume and desired remuneration.

Good Luck!

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